Return & Refund Policy for Love Thy Pets Store
Thank you for shopping with Love Thy Pets Store. We want you to be satisfied with your purchase. Please review our return and refund policy below.
30-Day Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in original condition
- In original packaging with all tags included
Returns that do not meet these conditions may not be accepted.
How to Initiate a Return
To request a return, please contact us at:
📧 support@lovethypetstore.com
Once your request is approved, we will provide instructions for returning the item. Returns sent without prior authorization will not be accepted.
Return Shipping Costs
- Defective or Incorrect Items:
We will provide a prepaid return label at no cost to you - Customer Remorse (Non-defective returns):
Customers are responsible for return shipping costs
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue.
Exchanges
We offer exchanges for items that are defective, damaged, or incorrect. Please contact our support team for assistance.
Restocking Fees
We do not charge any restocking fees for returns.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 7 business days (depending on your bank or payment provider)
Contact Information
Store Name: Love Thy Pets Store
Business Address: 164 Union St, Brooklyn, NY 11231, United States
Phone: +1 718-596-2399
Email: support@lovethypetstore.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time:
Orders placed after 5:00 PM (EST) will be processed the next business day