Shipping Policy for Love Thy Pets Store
Welcome to Love Thy Pets Store. We are committed to delivering your orders in a timely and reliable manner across the United States.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
Delivery Time (USA)
- Estimated Delivery Time: 5–8 Business Days
- Delivery time starts after your order has been shipped
Please note that delays may occur due to factors such as incorrect address details, carrier delays, weather conditions, or other external circumstances.
Order Cut-Off Time
Orders placed after 5:00 PM (EST) will be processed on the next business day.
Shipping Costs
- ✅ Free Standard Shipping across the United States
- No minimum order required
Shipping Carriers
We work with reliable shipping partners such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 1–2 business days to update.
Incorrect Address
If an incorrect address is provided and the package is returned, customers may be responsible for reshipping costs. Please ensure your shipping details are accurate at checkout.
Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Once an order has been shipped, changes cannot be made.
Order Cancellations
Orders can be canceled within 24 hours of placement.
After this period, orders may already be processed or shipped and cannot be canceled.
Damaged or Lost Items
If your order arrives damaged or you experience delivery issues, please contact us as soon as possible with relevant details or photos. We will assist you in resolving the issue.
Contact Information
Store Name: Love Thy Pets Store
Business Address: 164 Union St, Brooklyn, NY 11231, United States
Phone: +1 718-596-2399
Email: support@lovethypetstore.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)