🛒 How Can I Place My Order?
Simply choose your preferred product and select the desired options on the product page. Click the “Add to Cart” button and follow the checkout steps to complete your order. Once your order is confirmed, we will begin processing it and notify you when it ships.
🚚 Shipping & Delivery Time
- Processing Time: 1–3 Business Days
- Delivery Time (USA): 5–8 Business Days
- Shipping: Free Standard Shipping within the United States
Once your order is shipped, you will receive a tracking number via email.
🔍 Tracking Information
Tracking numbers may take 1–2 business days to update in the carrier’s system. If your tracking does not update after a few days, please contact our support team for assistance.
⏰ Late or Delayed Orders
If your order has not arrived within the estimated timeframe (processing + delivery), please contact us. Our team will review your order and assist you as quickly as possible.
💳 What Payment Methods Do You Accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Apple Pay
- PayPal
All payments are processed securely through WooPayments.
🕒 When Will My Card Be Charged?
Your card will be charged immediately after your order is successfully placed.
🔐 Is My Payment Information Secure?
Yes. We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during checkout. Your payment details are securely processed and are not stored on our servers.
Contact Information
Store Name: Love Thy Pets Store
Business Address: 164 Union St, Brooklyn, NY 11231, United States
Phone: +1 718-596-2399
Email: support@lovethypetstore.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (EST)
Order Cut-Off Time:
Orders placed after 5:00 PM (EST) will be processed the next business day