Shipping Policy for Love Thy Pets Store
Welcome to Love Thy Pets Store., and thank you for choosing us for your pet accessory needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for all your orders.
Order Processing Time
All orders are processed within 1–2 business days, Monday through Friday.
Delivery Period
Standard Delivery within Norway typically takes 3 to 7 business days from the date of shipment. Please note that delivery timelines begin once your order has been shipped, not when the purchase is made. Delays may occur due to customs processing, incorrect or incomplete address details, unexpected events, or other external factors beyond our control.
Order Cut-Off Time
Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer Free Standard Shipping on all orders throughout Norway. No minimum purchase required.
Tax Information
VAT Included: All prices displayed on our website are inclusive of VAT, in accordance with Norwegian tax regulations.
No Additional Charges: Customers in Norway do not need to pay any extra taxes, import duties, or administrative fees upon delivery.
Method of Delivery
We partner with trusted carriers such as Royal Mail, DPD, Hermes, and DHL to ensure reliable and efficient shipments.
Non-Shipping Days
Please note that we do not process orders on holidays.
Confirmation of Shipment
Once your pet accessories are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
Love Thy Pets Store operates from Monday through Friday.
Item Misplacement
If your pet accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at contact@lovethypetsstore.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@lovethypetsstore.com for assistance.
Address Change
To modify the delivery address, please contact us at support@lovethypetsstore.com or call +47 99 22 34 89 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to support@lovethypetsstore.com for a free exchange or refund.
CONTACT INFORMATION:
Store Name: Love Thy Pets Store
Business Address: Vibes gate 16, 0356 Oslo, Norway
Phone: +47 99 22 34 89
Email: support@lovethypetstore.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET, GMT+01:00) Support is available via email and live chat during business hours.
Order Cut-Off Time: Orders placed after 5:00 PM (CET, GMT+01:00) will be processed the next business day.